To greet you with a smile
To communicate with you via your preferred method
To keep you informed of any significant developments in your matter
To ensure communications are correctly addressed and are without typographical errors
To ensure enclosures and attachments to correspondence are complete and accurate
To keep and to be on time for our appointments with you
To work with you
To listen carefully and understand your goals
To manage your expectations
To treat you as an individual and meet your own specific needs
To treat all clients as equals
To liaise where necessary and when required with your accountants and other professional advisers
To provide a caring, passionate and reliable approach to servicing your needs
To use your time efficiently and respectfully
To highlight new issues as they arise
To address any client service issues immediately
To do as we promise
We encourage feedback. If your experience of Butcher & Barlow falls short of your expectations, please tell us.